This policy explains how Smart Solutions Europe Ltd (“EVVO”, “we”) handles personal data when you use myevvo.com or contact us. It applies to this website. The EVVO app and platform have their own privacy information.
1. Who is responsible
The data controller is Smart Solutions Europe Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, company number 16015262. Contact: info [at] myevvo.com.
2. What we collect
- Enquiries: name, company, email, phone or WhatsApp number, country, website, business type, interests and your message, when you use our forms, email or WhatsApp.
- Marketing choices: whether you have agreed to receive product and partner news.
- Technical data: IP address, browser and device information and pages visited, as part of normal website operation and security.
- Usage statistics: if you accept analytics cookies, Google Analytics collects information about how you use the site.
- Advertising measurement: if you accept marketing cookies, Google Ads records whether you reached the site through one of our ads and whether you then sent an enquiry. Your enquiry details themselves are not shared with Google.
- Cookies: see our cookie policy.
3. Why we use it, and on what legal basis
- To answer your enquiry and discuss a possible partnership – our legitimate interest in running our business, or steps before a contract.
- To send product and partner news – your consent, which you can withdraw at any time.
- To run and secure the website – our legitimate interest.
- To measure and improve the website with Google Analytics – your consent, given through the cookie banner.
- To measure the results of our online advertising with Google Ads – your consent, given through the cookie banner.
- To meet legal obligations, such as accounting and tax rules.
4. Who we share it with
We never sell personal data. We use trusted service providers to run our business – for example website hosting, email, email-marketing and website analytics and advertising measurement (Google Analytics and Google Ads, provided by Google Ireland Ltd) – who process data only on our instructions. If your enquiry concerns a market served by an EVVO partner, we may pass your contact details to that partner, and will tell you when we do.
5. International transfers
Where data is transferred outside the UK or the European Economic Area, we use appropriate safeguards such as adequacy decisions or standard contractual clauses.
6. How long we keep it
Enquiries are kept for up to three years after our last contact, unless a business relationship follows. Marketing consent is kept until you withdraw it. Accounting records are kept as long as the law requires.
7. Your rights
You can ask to access, correct or delete your data, restrict or object to its use, receive it in a portable format, and withdraw consent at any time. Email info [at] myevvo.com. You can also complain to a data protection authority – in the UK the Information Commissioner’s Office (ico.org.uk), or the authority in your EU country, such as the AEPD in Spain or IMY in Sweden.
8. Changes
We may update this policy. The date at the top shows the latest version.